CUSTOMER CONSULTANT

<p><b>Customer Service Executive (Welsh Speaker) </b></p><p></p><p><b>Remote working </b></p><p></p><p><b>Wescot Credit Services</b> are on the lookout for a <b>Welsh-Speaking Customer Consultants </b>to join one of our outsource campaigns<b> starting 19th October 2026!</b></p><p></p><p>Mae Wescot Credit Services ydych chwilio am Gynghorwyr Cwsmeriaid sy&#39;n siarad Cymraeg i ymuno â un o&#39;n ymgyrchoedd allanol.</p><p></p><ul><li><p><b>Salary: Up to </b><b>£<span>27,081.60</span></b> (based on 40 hrs per week) depending on experience</p></li><li><p><b>Hours: </b>Option to choose from a<b> 37.5 or 40 hour contact</b></p></li><li><p><b>Shifts: </b>We are open <b>Monday – Friday</b> between <b>8.30am – 6.30pm</b> and <b>Saturdays 8.30am – 1pm. </b>You will work on a rotational shift pattern within those hours which include <b>1 in 3 Saturdays</b>, but don’t worry we’ll give you a day off during the week prior to your Saturday shifts. </p></li><li><p><b>Remote Training: </b>3 weeks with a dedicated L&amp;D Trainer supporting you.</p></li><li><p><b>Fully remote working</b></p></li><li><p><b>31 days holiday (pro rata) - </b>including all bank holidays.</p></li></ul><p></p><p>We are looking for <b>team players</b> who matches our enthusiasm, work ethic and our outlook to 5-star customer service to be the first point of contact in supporting Welsh-Speaking customers in their preferred language.</p><p></p><p>Rydym yn chwilio am chwaraewyr tîm sy&#39;n cyd-fynd â&#39;n brwdfrydedd, mores gwaith, a gwasanaeth cwsmer 5-sêr i fod yn bwynt cyswllt cyntaf wrth gefnogi cwsmeriaid Cymraeg-Siarad mewn eu iaith ddewisol.</p><p></p><p>As a<b> Customer Service Executive at Wescot </b>you will:</p><ul><li><p>Handle inbound and outbound calls in both Welsh and English, you’ll spot patterns and identify potentially vulnerable customers.</p></li><li><p>Use active listening skills to support our customers to achieve financial wellbeing.</p></li><li><p>Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver tailored solutions with care.</p></li><li><p>Have great attention to detail and enjoy working in a fast-paced environment.</p></li></ul><p></p><p><span>Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings.</span></p><p></p><p>If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!</p><p>See what your future colleagues say: <a href="https://youtu.be/fM3-_4cqZdA?si&#61;JtQgVJNc2KGROvZf" target="_blank">https://youtu.be/fM3-_4cqZdA?si&#61;JtQgVJNc2KGROvZf</a></p><p></p><p><b>Wescot</b> <b>Credit Services</b> is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.</p><p></p><p><b>We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.</b></p><p></p><p><i>Diversity and inclusion</i> <i>are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.</i></p><p></p><p><i>**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.</i></p>