TECHNICAL SUPPORT ENGINEER

<div><p>As a <b>Technical Support Engineer</b>, you will support the diagnosis and resolution of technical issues reported by internal teams or customers.</p><p></p><p>This role focuses on maintaining platform stability, supporting users, and contributing to effective issue resolution through collaboration and clear communication.</p><h2></h2><h2>What You’ll Do</h2><ul><li>Investigate, troubleshoot, and support resolution of technical issues</li><li>Communicate clearly with users and stakeholders to guide issue resolution</li><li>Provide timely and professional support to help maintain a positive user experience</li><li>Contribute to documentation and continuous improvement of support processes and knowledge bases</li><li>Collaborate with engineering and product teams to address more complex issues</li><li>Support ongoing communication with internal or external stakeholders as needed</li><li>Participate in an on-call rotation to support service continuity</li></ul><h2></h2><h2>What You Bring</h2><h3></h3><h3>Experience &amp; Education</h3><ul><li>Degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent practical experience</li><li>Additional education or certifications are beneficial but not required</li></ul><h3></h3><h3>Technical Skills</h3><ul><li>Familiarity with Linux and/or Windows system administration</li><li>Experience working with databases (e.g., SQL, PostgreSQL)</li><li>Exposure to APIs (e.g., REST) and troubleshooting integrations</li><li>Understanding of container technologies (e.g., Kubernetes, Helm) is helpful</li><li>Familiarity with logging and monitoring tools (e.g., OpenSearch, Elasticsearch)</li><li>Experience with version control systems (e.g., Git)</li><li>Exposure to cloud environments (e.g., AWS) is beneficial</li></ul><h3></h3><h3>Core Skills</h3><ul><li>Clear communication and ability to explain technical topics to different audiences</li><li>Problem-solving skills and attention to detail</li><li>Ability to manage tasks and priorities in a structured way</li><li>Experience working independently and collaboratively within a team</li><li>Adaptability and willingness to learn in a dynamic environment</li></ul><h2></h2><h2>Additional Information</h2><ul><li>Participation in an on-call rotation may be required</li><li>Work in an international and collaborative environment</li><li>Eligibility to work in the country of residence is required</li></ul></div>