CUSTOMER SERVICE REPRESENTATIVE

<p>Bitarchitects is looking for a motivated Customer Service Representative to join our team. This role is ideal for a candidate with 2+ years of experience in customer service, client support, or a related field who enjoys communicating with people, assisting with inquiries, and providing professional support. This is an opportunity to grow within a dynamic and fast-growing company.</p><p>&#xa0;</p><p><strong>What You'll Do:</strong></p><ul><li>Respond to incoming calls, emails, and inquiries professionally and promptly.</li><li>Provide clear and helpful responses while addressing questions and requests.</li><li>Review and qualify incoming inquiries, gather project details, and coordinate calls with the appropriate team members when further discussion is needed.</li><li>Maintain accurate records of inquiries, communications, and follow-up activities.</li><li>Assist with administrative tasks, document preparation, and maintaining organized records.</li></ul><p>&#xa0;</p> <p><strong>What We're Looking For:</strong></p><ul><li>Strong communication and interpersonal skills.</li><li>2+ years of experience in customer service, client support, or a related field is preferred.</li><li>Professional, organized, and customer-focused approach.</li><li>Ability to listen, understand needs, and handle inquiries effectively.</li><li>Fluent in English.</li></ul><p>&#xa0;</p> <p><strong>Work Arrangement:</strong></p><ul><li>Fully remote work.</li><li>Working hours: 8:00 AM ET to 5:00 PM ET (Washington, DC time).</li></ul>