BUSINESS DEVELOPMENT & CUSTOMER SUCCESS SPECIALIST, EDTECH (CONTRACT)

Macmillan Learning is a privately-held, family-owned digital learning company that inspires what's possible for every learner . Our tools, content, and services are grounded in research and designed to support learning, wherever and however it ta kes place . To learn more, please visit our newsroom or macmillanlearning.com . This is a contractor opportunity and does not constitute an offer of employment with Macmillan Learning . Macmillan Learning is testing ELSiE, an AI-powered simulation platform that provides students with realistic scenarios to practice skills like negotiation and professional judgment . To determine which higher education instructors need this tool, what drives adoption, and how to convert demonstrations into active classroom usage, we require a contractor to drive the full engagement cycle-from initial outreach through pilot activation and post-launch evaluation . In this engagement, you will collaborate directly with sales leaders, product teams, and the Program Director . Your goal is to establish qualified pilot opportunities, guide instructors through live classroom implementation, and gather structured market evidence on product viability . Scope of Services • You'll research and identify target institutions and contacts to build focused prospect pipelines . • You'll execute sustained outbound communication via phone, tailored emails, and follow-up sequences . • You'll conduct consultative discovery conversations to uncover institutional needs and evaluate potential usage . • You'll deliver customized live demonstrations of the ELSiE platform, accurately reflecting current product capabilities . • You'll advise and support instructors through pilot onboarding, setup, and first-time classroom execution . • You'll monitor pilot progression, identify adoption barriers, and recommend actions to resume stalled implementations . • You'll gather and synthesize instructor feedback to identify systemic product and market trends for internal teams . • You'll document activity, maintain pipeline accuracy, and generate monthly status reports within Salesforce . Expected Deliverables and Outcomes • Active Pilot Deployments: Fully onboarded higher education instructors actively utilizing the ELSiE platform in classroom settings . • Market & Product Analysis Reports: Structured qualitative feedback and monthly Salesforce reports summarizing adoption patterns, product limitations, and market insights due at designated monthly milestones . • Continuation & Advocacy Plans: Documented continuation strategies for successful pilots (such as second-course extensions or departmental expansions) and recruited faculty contacts for case studies or reference calls . • Pipeline Documentation: Fully updated and accurate CRM records in Salesforce detailing prospect contacts, pilot status, and engagement metrics . Required Capabilities: • Demonstrated Delivery: Proven background executing outbound outreach (phone/email), managing client discovery, and guiding users through product onboarding . • Consultative Communication: Ability to conduct problem-based discovery conversations and present live digital product demonstrations clearly . • Technical Proficiency: Hands-on experience navigating and updating CRMs (such as Salesforce) for pipeline management and reporting . • Adaptability: Demonstrated capability to operate effectively in early-stage product environments with evolving processes . • Work Sample/Evidence: Willingness to provide professional references or case studies demonstrating success with user activation or pilot management . Preferred Capabilities: • Background working within higher education, edtech, or academic customer success . • Experience supporting faculty, department chairs, or instructional designers . • Exposure to AI-enabled tools, simulation learning, or pilot program management . • Familiarity with academic purchasing cycles or user agreement coordination . Engagement Parameters • Engagement type: Contractor (employed through a third-party staffing partner) • Duration: 6-month initial engagement • Time commitment: Approximately 40 hours per week • Location: Remote (US) • Compensation: $30-$40/hour