CUSTOMER SERVICE AGENT - AI & TECHNOLOGY

Customer Service Agent – AI & Technology We are an e-commerce company looking for a Customer Service Agent – AI & Technology to join our team. This role combines day-to-day customer support with opportunities to work on AI, automation, and customer service technology. This will be a remote/telecommute position. What You’ll Do • Assist e-commerce customers through email, chat, and phone • Troubleshoot customer, order, and product-related issues • Help implement, monitor, test, and improve AI customer service tools • Identify opportunities to improve workflows using AI and automation • Troubleshoot technical issues and help connect different systems • Test and help implement new tools and processes What We’re Looking For • Previous customer service experience • Strong English reading, writing, and speaking skills are required • Strong communication and teamwork skills • Good technical and problem-solving abilities • Familiarity with AI tools and automation • Ability to learn new systems quickly and research solutions independently • Experience with e-commerce, APIs, integrations, programming, CRM, or helpdesk platforms is a plus If you enjoy helping customers and are also interested in AI, technology, and finding better ways to get things done, we’d like to hear from you.