VENDOR INVOICE ESCALATIONS ANALYST 1

Position Overview Amerit Fleet Solutions is the leading Fleet Maintenance company in the U.S. We are seeking a detail-driven, finance-minded Vendor Invoice Escalations Analyst I to own escalated invoice exceptions and vendor-facing resolution across our mobile, on-site, and ERS vendor network. This role sits above our offshore AP operations team (Confiance), which handles first-line invoice matching and routine PO exception processing. You will own what the offshore team can't resolve — escalations, judgment calls, and direct vendor conversations — while also spot-checking offshore output for accuracy and coaching on recurring error patterns. This is a financial-reasoning role, not a data-entry or QA-checklist role: you need to actually understand how a PO, a dispatch record, and a contracted labor rate should reconcile, and be able to explain — to a vendor, to Accounts Payable, or to Vendor Management — why they don't. Ideal candidates have a real accounting or finance foundation — not just invoice-processing exposure — and a genuine interest in figuring out why something doesn't reconcile. Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary Range: $65,000-75,000 depending on experience. The benefits of belonging – what’s in it for you? • Full benefits within 30 days • Medical, dental, vision, prescription drug coverage, life insurance, disability insurance • 401(k) match program • Paid vacation, holidays, and sick time • Commitment to your safety through boot and prescription safety glasses reimbursement • Career and learning development with an extensive training program through our Amerit University • Employee referral program, up to $1,000 bonus • ASE certification program with fee reimbursement and bonus • Employee recognition platform that includes opportunities to redeem points for merchandise • Employee Assistance Program (EAP) • 24/7 nurse triage line • Employee discounts on cell phone service and entertainment tickets • Employee resource groups (ERGs) that foster inclusion • Wellness and fitness programs through our providers Essential Duties & Responsibilities Essential Duties and Responsibilities • Escalation & Exception Ownership: Take ownership of invoice exceptions escalated beyond the offshore team's first-line resolution — including complex or ambiguous cases across No/Invalid PO, Not Dispatched, Not Received, PO Canceled, PO Closed, Price Does Not Match, and Vendor Mismatch — applying accounting judgment to determine root cause and correct resolution. • Vendor & AP Communication: Serve as the direct point of contact with vendors on disputed or escalated invoice discrepancies, and with Amerit's Accounts Payable team on payment timing and exceptions — driving issues to closure professionally and with financial accuracy. • Offshore Quality Oversight: Spot-check invoice and PO exception resolutions completed by the offshore team; identify recurring error patterns and provide coaching/feedback to improve first-line accuracy and reduce re-escalation volume. • Credit Card Transaction Review: Review credit card transactions against supporting documentation, applying basic accounting principles to confirm proper billing and flag unsupported or inaccurate charges. • Invoice Review & Reconciliation: Apply financial and accounting fundamentals to match vendor invoices against purchase orders, dispatch records, and contracted labor rates for escalated or higher-complexity cases. • No PO/No Pay Compliance: Apply Amerit's no-PO/no-pay standards and help flag where existing escalation thresholds aren't working. • Data Analysis & Reporting: Monitor invoice aging and exception volume/type by vendor and by offshore vs. escalated resolution; compile recurring and ad hoc trend reports for leadership and Vendor Management. • Process Documentation & Improvement: Follow and help refine escalation criteria and exception-handling standards so the offshore/onshore split stays well-defined; recommend process changes that reduce recurring exception types. • Cross-Functional Support: Partner with Vendor Account Managers on rate-compliance questions and with Accounts Payable on payment timing, providing the financial detail behind vendor accountability decisions. Key Competencies • Solid grounding in basic accounting and financial principles — understands how purchase orders, invoices, and payment terms should reconcile, not just how to key them. • Comfortable owning ambiguous, escalated cases rather than working from a fixed checklist — a financial-reasoning mindset, not a pure QA/admin skill set. • Confident communicating directly with vendors on disputed charges, including some ability to hold a firm, professional line in escalated conversations. • Able to review and coach the output of an offshore team — spotting patterns, explaining the "why," and tightening standards over time. • Clear written communication; able to document escalation criteria and exception standards so an offshore team can follow them consistently. • Comfortable using data to support a recommendation or flag a trend, even without formal authority to negotiate or decide. Working Conditions • Primarily desk-based; minimal to no travel required. • Based within or near the assigned region (United States). • Regular coordination with an offshore operations team (Confiance); some flexibility across time zones may be needed. Role Qualifications • Associate's or Bachelor's degree in Accounting, Finance, or a related field strongly preferred. • 3–5+ years of experience in accounts payable, accounting, or a related financial function, with real exposure to reconciliation and financial judgment calls — not solely high-volume processing. • Experience resolving escalated or disputed invoice, PO, or credit card discrepancies preferred. • Experience working alongside or overseeing an offshore/outsourced operations team a plus. • System and data skills to include Excel, Outlook; experience with ERP, AP, or procurement systems a plus. • Familiarity with AI-powered productivity tools (Co-pilot, Claude, Gemini, etc.) a plus. Key Competencies and Minimum Education INDHB