OPERATIONS COORDINATOR (REMOTE - CANADA)

We’re looking for an experienced, hands-on operations professional to help oversee the workflows that support our customers from onboarding onward. This role is best suited to someone with substantial experience directly managing or leading business operations — coordinating people, processes, priorities, and cross-functional work while remaining closely involved in day-to-day execution. This is a hands-on role focused on keeping customers successful, improving processes, resolving operational issues, and making sure commitments don’t fall through the cracks. This is not an executive or strategy-only position. What You’ll Do • Coordinate the customer journey from onboarding and training through ongoing support and retention. • Follow up with customers, identify pain points, and make sure issues are carried through to resolution. • Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear. • Manage operational priorities, dependencies, blockers, and next steps across multiple teams. • Build and improve business processes rather than simply following existing ones. • Identify operational gaps, ask the right questions, and determine who needs to be involved. • Use customer feedback and operational information to identify opportunities for improvement. • Provide clear, concise updates and help keep operations organized end-to-end. What We’re Looking For • 5+ years of professional experience, including substantial hands-on experience directly managing or leading business operations. • Previous experience as an Operations Manager, Operations Lead, or in a comparable hands-on operations role with meaningful ownership of day-to-day operations. • Experience coordinating people, processes, priorities, and cross-functional dependencies. • Experience owning operational workflows or projects from start to finish and being accountable for the outcome. • Demonstrated experience improving processes, resolving operational issues, and following through until completion. • Experience working across different internal teams and priorities. • Clear, concise professional communication. • Interest in a stable, long-term, hands-on operations role. This Role May Not Be the Right Fit If Your Experience Is Primarily: • Sales, business development, or account management. • Customer success or frontline customer support without broader operational ownership. • Administrative or project coordination without responsibility for broader business operations. • Executive or strategy-focused leadership without recent hands-on operational execution. • CAD $80,000 annual salary plus up to CAD $10,000 annual bonus • Fully remote