VETERINARY CARE COORDINATOR (REMOTE - U.S. HOURS)

Location: Remote — work from anywhere! Hours: 9am to 5pm US hours (timezone may vary from EST to PT) The Role You'll be the dedicated remote front-desk for one U.S. veterinary clinic — their care coordinator, their client's first voice, part of their team every day. This is real veterinary work, done from home. What You'll Be Doing • Client Communication: Answer and initiate calls, texts, chats, and emails from pet parents with empathy and clarity. • Appointment Scheduling: Book, reschedule, and confirm visits. • Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups. • Estimates & Treatment Plans: Build estimates in partnership with the veterinary team. • Records: Keep medical records, notes, and workflows tight and up to date. Why Mascotte Mascotte is a fast-growing, tech-enabled company transforming how U.S. veterinary practices operate behind the scenes. We're not a staffing agency — our team members are dedicated, long-term extensions of the clinics they support. Everyone here has lived the vet clinic hustle. Who We're Looking For • Veterinary experience: At least 1 year in a veterinary clinic or hospital — front desk, reception, practice administration, or client care, with clinic names and employment dates shown in your CV work history. • Scheduling experience: You've handled appointment booking, rescheduling, and confirmations in a veterinary clinic or hospital. • Spoken English: You'll be on live calls with American pet owners all day. Fluent, professional English is essential — and we assess it based on evidence, not self-rating, including prior phone-based roles serving English-speaking clients and fluent, well-written free-text application answers. • Tech-comfortable: Hands-on with veterinary practice management software — you can name the systems you've used and describe your day-to-day work in them. Experience with VoIP tools is a plus. • Team-oriented: Experience coordinating with veterinarians and clinic teams to keep communication and follow-up moving. • Remote-ready: You can describe a specific remote-work setup: fibre or fixed internet of at least 25 Mbps, backup power for outages (UPS or generator), and a quiet dedicated space for taking calls. • 15 days off per calendar year • Off on 7 American public holidays • 1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance • No commute, no weekend-work, no overtime, no rotating shifts • 13th month of paycheck as a performance bonus every 12 months