QA SPECIALIST

e are looking for a Technical Support / QA Specialist to join our team and help investigate technical issues, support game launches, and ensure stable game performance. Responsibilities • Handle technical requests from clients, operators, and internal teams. • Investigate, reproduce, and troubleshoot slot game issues. • Analyze logs, game sessions, and technical identifiers. • Verify game functionality on desktop and mobile. • Create bug reports and verify fixes. • Perform smoke/sanity testing after fixes and releases. • Support production incident investigations and escalate critical issues. • Track client-facing issues through resolution. • Collaborate with QA, Development, DevOps, Account Managers, and other teams. • Maintain troubleshooting documentation and identify recurring issues. • 2+ years of experience in QA, Technical Support, Application Support, or similar. • Understanding of software testing and client-server architecture. • Experience with defect investigation and bug reporting. • Basic knowledge of HTTP/HTTPS and SQL. • Experience with REST APIs and Postman. • Experience with ClickUp or similar tools. • Strong analytical and troubleshooting skills. • Good technical communication skills. • English sufficient for written communication. Nice to Have • Experience in iGaming, online casino, or slot provider products. • Knowledge of casino/game provider or aggregator integrations. • Experience with Kibana, Grafana, Sentry, Datadog, or similar tools. • Understanding of microservices and production incident investigation. • 21 vacation days + 2 extra day-offs annually; • 12 paid sick days; • Fully remote format — work from anywhere you feel productive; • Flexible schedule: start your day anytime between 08:00–11:00 CET; • Fixed budget for health insurance and gym/fitness; • Provided all required work equipment; • Zero bureaucracy and direct communication with founders and C-level; • Minimal meetings, async-friendly workflow; • Startup energy: fast motion, creativity, and tight-knit communication; • Business trips and team meetups several times per year; • Multiple salary payout options (flexible formats); • …And many more perks unlocked after we hit break-even.