SENIOR BPM ENGINEER / SYSTEMS ANALYST

Key Responsibilities • Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements). • Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools. • Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments. • Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka). • Collaborate cross-functionally with product, technical, and analytics teams. • Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization. • 3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes. • Solid experience with Camunda 7/8 in production environments. • Expert knowledge of BPMN 2.0, DMN, and FEEL. • Proven experience in integrations via REST API, JSON, and message brokers (Kafka). • Understanding and interest in modern AI/LLM solutions (for business process integration). • Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams. • Communication skills and willingness to collaborate and share expertise. Nice-to-have • Automation experience in customer support or operational business teams. • Experience specifying API and integration requirements. • SQL skills for data validation and process behavior analysis. • Experience with prompt engineering and no-code/low-code AI platforms. • Flexible schedules and opportunity to work remotely. • Ambitious and supportive team who love what they do, appreciate each other, and grow together. • Internal programs for adaptation and training, development of soft skills, and leadership abilities. • Partial compensation for participating in external training and conferences. • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. • Corporate prices on hotels and travel services. • MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/