CRISIS HELPLINE RESPONDER (LAO SPEAKER)

Be the Voice That Makes a Difference. As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources. This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply. Why This Role Matters You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift. Responsibilities • Respond to crisis hotline calls with empathy and professionalism • Provide evidence-based crisis counseling and de-escalation support • Conduct risk assessments and arrange emergency services or referrals when required • Maintain accurate and confidential call documentation • Develop tailored crisis management and safety plans • Ensure smooth handovers between shifts • Dedicate each shift exclusively to Intellect crisis support services • 1–3 years of helpline experience (paid or volunteer) • Proven ability to manage high-risk situations • Emotional resilience and calm decision-making under pressure • Fluency in Lao; additional languages are a plus