COLLECTIONS OFFICER (REMOTE - CANADA)

About the Role We’re looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers. You should be persistent and firm without being aggressive, with strong English communication and follow-through. What You'll Do • Manage a portfolio of delinquent/overdue accounts • Make outbound calls and send emails to follow up on outstanding payments. • Handle customer objections and payment delays professionally. • Follow up consistently on payment commitments. • Maintain accurate records and next steps. • Work toward daily and weekly collections targets and KPIs. What We're Looking For • Several years of hands-on collections experience in a dedicated Collections role (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio. • Experience handling US customers/accounts is strongly preferred. • Strong spoken and written English. • Comfortable with high-volume outbound calls. • Clear, direct, and concise communicator. • Firm, persistent, and professional. • Strong follow-through and accountability. • Comfortable working with targets and performance metrics. This Role Is Not a Fit If: • Your background is Accounts Receivable, Billing, Credit Analyst, or Credit Controller without a standalone Collections title • Your "Collections" title involved mostly clerical, reconciliation, or data-entry duties rather than actively working overdue accounts and negotiating payments We offer: • CAD $4,000/month gross, depending on relevant experience and demonstrated collections expertise • Fully remote