SOFTWARE DEVELOPMENT ADVISOR (L3) - 2849

Location: Ciudad de México,Ciudad de México,México Seeking Experienced Software Development Advisors (L3) for Remote Projects in Mexico We are looking for an experienced Software Development Advisor (L3) with at least 3 years of experience in production support, incident management, application troubleshooting, and code-level debugging. This role is ideal for professionals who are comfortable working with Java or Python , Linux environments, CI/CD technologies, and complex production issues. Key Responsibilities: • Provide L3 support for complex production issues, including deep analysis, debugging, code-level fixes, and end-to-end validation. • Investigate incidents and drive resolution with internal stakeholders and engineering teams. • Act as an escalation point for complex support issues. • Perform Root Cause Analysis (RCA) and implement permanent corrective and preventive actions. • Manage the incident lifecycle, including escalation, communication, tracking, and post-resolution activities. • Ensure SLA/SLO commitments are met and reduce recurring incidents. • Support SDLC operations, including compilation, builds, artifact management, and software distribution. • Troubleshoot and maintain CI/CD pipelines, repositories, and build systems. • Create and maintain CI/CD pipelines using tools such as Jenkins, GitLab, or Azure DevOps. • Support Linux-based infrastructure and automate repetitive operational tasks. • Use scripting with Python, Java, Shell, or Perl for automation. • Work with configuration and automation tools such as Ansible, Chef, or Puppet. • Perform log analysis, monitoring, troubleshooting, and performance optimization using tools such as Splunk. • Work with relational databases and SQL queries. • Create technical documentation, runbooks, and code snippets for internal teams and clients. • Identify opportunities to automate recurring issues and leverage AI tooling. Technical Skills Required: • 3+ years of experience in Software Development / Production Support. • Strong coding and debugging skills in Java or Python . • Experience with Linux environments. • Experience in L3 Production Support and Incident Management. • Strong knowledge of SDLC . • Experience with Git, GitLab, SVN, CVS, Maven, Docker, and Jenkins . • Experience with CI/CD pipelines . • Knowledge of Kubernetes . • Experience with Splunk for log analysis and troubleshooting. • Experience with relational databases such as Oracle, DB2, MS SQL, or Sybase . • Strong SQL knowledge. • Experience with application servers/middleware such as Apache and Tomcat . • Knowledge of job scheduling tools such as Autosys or CRON . • Experience with automation and configuration management tools such as Ansible, Chef, or Puppet . • React experience is considered an advantage. Qualifications: • Bachelor's degree or equivalent experience in Technology, Computer Science, Engineering, or a related field. • Advanced English. • Strong client-facing communication and stakeholder management skills. • Excellent problem-solving and analytical abilities. • Proactive attitude and willingness to automate and improve recurring support processes. • Ability to work in a support environment with shifts, including bank holidays. • Strong communication, empathy, commitment, and leadership skills. Location & Schedule: • Remote position within Mexico. • Preferred candidates located in Mexico City or Guadalajara . • Monday to Friday, 09:00 - 18:00 . • Remote model; hybrid availability is preferred, with expected onsite attendance of 1 day per week in Mexico City or Guadalajara. • Project duration: 32 months . Benefits: • Attractive Salary + Premium Benefits • Performance bonuses, grocery coupons, and savings are found. • Aguinaldo, premium vacations, and vacations paid • SGMM Medical insurance, family, and Life insurance. Candidates should include their compensation expectations and an English resume when applying. Interested? Apply now! Apply to this job