TECHNICAL EXPERT BRUSSELS

<h2><span style="color:#005cb9"><b>¿Quiénes somos?</b></span></h2><p></p><h2><b>AIRZONE es una empresa líder en soluciones inteligentes de climatización con presencia internacional. Nuestro compromiso con la sostenibilidad, la tecnología y las personas nos ha convertido en un referente en el sector de la climatización.</b></h2><p></p><h2><b>¡ÚNETE A LA REVOLUCIÓN DEL CONFORT INTELIGENTE!</b></h2><h2><b>En AIRZONE estamos redefiniendo el futuro del confort y la eficiencia energética mediante tecnología de vanguardia. Si te apasionan la innovación y los retos, y quieres trabajar en un entorno dinámico en el que tus ideas importan, ¡queremos conocerte!</b></h2><p>.</p><p></p><p></p><p><b>Job objective:</b></p><p></p><p>Provide technical support to customers in the Belgium market, both on-site and remotely. Training of customers and technical services associated with the company.</p><p></p><p><b>Roles and responsibilities:</b></p><p>Technical Support</p><p></p><p>·       Be a technical reference within the area, with knowledge of solutions at a functional and technical level. Pass on knowledge to the team through internal training sessions.</p><p>·       Manage communication channels with the Technical Support team. Communication procedures, incident management, installation follow-up, etc.</p><p>·       Detection and reporting of new incidents through the channels defined by the company.</p><p>·       Participation in industry trade fairs when necessary, accompanying ATS so that they become as self-sufficient as possible.</p><p>·       Support for the Technical team based in Spain (Hotline) during peak work seasons (holidays, etc.</p><p></p><p>ATS </p><p>·       Sizing of the ATS network to cover the services offered by the company. Identification of profiles (together with the sales team), joint review of contractual conditions, contract signing, etc.</p><p>·       Technical and procedural training for STAs. Monitoring their performance to correct possible misalignments.</p><p>·       Keep track of service visits.</p><p>·       Monitor the quality of service of the ATS network with customers.</p><p>·       Organization of regular webinars to update ATS knowledge, needs, work reports, etc.</p><p>·       Joint visits with the ATS to resolve incidents, provide training, conduct audits, etc..</p><p></p><p>Training</p><p></p><p>·       Strengthen customer training (for example, through specific events) in collaboration with the sales network.</p><p>·       Strengthen training for internal teams.</p><p>·       Collaboration with the R&amp;D teams to report incidents and product improvements.. Attend installations to carry out a correct diagnosis.</p><p>·       Collaboration with the training department to prepare training content.</p><p></p><p>Quality</p><p>·       Reporting of product incidents or malfunctions. In-depth investigation of the root cause of the problem in order to report it appropriately through the channels defined by the company (Carrying out on-site visits)</p><p>·       Collaboration with the rest of the company&#39;s departments to find solutions to customer incidents.</p><p></p><p><b>Basic education required</b></p><p></p><p>Essential: Higher-level vocational training in Electronics or similar.</p><p></p><p><b>Specific knowledge</b></p><p>Essential: Knowledge of electronics.</p><p>Desirable: Knowledge of air conditioning/HVAC.</p><p></p><p><b>Minimum experience</b></p><p>1 year of previous experience in a similar position is desirable.</p><p></p><p><b>Other specific job requirements</b></p><p></p><p>Usual place of residence: Brussels</p><p>On-site position</p><p>Essential: Availability for domestic and international travel — Category B driving licence, spoken languages: English and French.</p><p></p><p></p><p></p><p>.</p><p>Si compartes nuestros valores y te gusta lo que hacemos, ¡queremos conocerte!</p><p></p><p>Envía tu solicitud ahora y ayúdanos a construir el futuro del confort inteligente.</p><p></p>